Reservation and Cancellation Policy
Check in: Once the online booking is made you will receive a booking confirmation email with all the necessary information for your stay. The check in takes place from 2pm onwards on the day of arrival. Prior arrangements need to be made, guests are kindly requested to inform the camp reception of their estimated time of arrival. Please phone the camp reception 30 minutes prior to arrival. This way you are ensured that the check in can be arranged without delays. You will find the telephone number in the bookings confirmation email.
Check out – before 10am on day of departure.
AfriCamps reserves the right, at all times – without statement of reasons – to cancel a booking within 48 hours. AfriCamps will confirm the booking via e-mail. The confirmation and invoice must be checked immediately on receipt for any errors. Possible or claimed inadequacies must always be notified by email or phone within 48 hours following the date of the confirmation/invoice and in any case before the start of the stay.
Please note that all the rates advertised online and as well as offline are just a price indication and not binding. AfriCamps reserves the right to modify the prices at all times. Use our online bookings calendar on www.africamps.com to check current rates and availability.
All tents sleep a maximum of 5 people. The following items or services are not included in the price, unless otherwise stated:
– Food & Beverage
– Activities & Tours
– Daily cleaning service (complimentary cleaning every 4th day only)
– Wood and firelighters for the wood-stove and campfires (for sale at farm).
Most of our camps do not allow pets on their property. If you wish to take your pet on holiday, please obtain the prior consent of AfriCamps. Where pets are allowed, a maximum of one pet per tent is applicable. At the time of arrival on the farm, the pets must be reported. If the pets cause a nuisance or you arrive without pre booking a pet in, the camp owner reserve the right to ask that you take your pet to a local kennel. Please check the information on the location in question.
To secure your stay a 50% deposit is required. The balance of the booking amount must paid in full to AfriCamps, at the latest, one month before arrival. In the event of a booking made within one month before arrival the entire booking amount must be paid immediately.
In the case of a late or incomplete payment you are in default. AfriCamps will reserve to the right to cancel the booking within immediate effect. You are responsible for all damages which suffer or will suffer as a consequence of this, as well as all costs which AfriCamps has made with regard to your booking and the cancellation.
7. Alteration booking
If, after confirmation of the booking, you would like to make some alterations to the booking, AfriCamps is not obliged to satisfy these requests. It is at the discretion of AfriCamps whether, and to what extent, these alterations can and will be accepted. We require confirmation in writing of your intention to make any changes to your existing booking. For each modification in a booking already made, up to a maximum of 1 month before arrival, we will charge a once off alteration fee of R250,-.These costs will not be charged if you add a booking or change to a more expensive period. In the case of an alteration to a cheaper period or (partial) cancellation within one month before arrival, you are chargeable for a percentage of, or for the entire booking amount (see cancellation policy). If, after confirmation of the booking of more than one tent, you want to reduce the number of booked tents, the cancellation policy will be applicable. In principle, alterations cannot be permitted one month prior to arrival.
In the event of a cancellation more than a month before arrival 50% of the rental amount is payable. In the event of cancellation within a month before arrival the entire booking amount is payable. In the case of premature termination of the stay, the entire booking amount is payable.
- > 1 month: 50% Cancellation fee
- 1 month – arrival: 100% Cancellation fee
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